Help and support

Get help with your account, features and technical issues. We're here to support you.

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Share your question or issue. A support agent will read this — they are not clinicians, and this is not the place for a health question.

Please don't include sensitive health details. If your question is about your health, ask it here instead — that route is private, reviewed, and answered by a doctor.

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Optional. Any address you give is used to answer this message and nothing else. It is stored on the support ticket, which is separate from your questions.

By email A neutral reply. It does not mention health topics. Do not reply — I am only telling you We read it and act on it. Nothing comes back to you.

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AskHer does not show a list of support messages on this page. A support ticket can hold anything you chose to write, so it is not something a web page enumerates. You get a reference when you send one, and the reply comes to the channel you asked for.

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How support works here

One person, start to finish. You should never have to repeat a sensitive story to a second agent.
Support cannot read your questions. The support desk and the clinical review team are separate, with separate access.
Publication problems are urgent. If something about your question was published wrongly, say so and it is handled first.

Support messages are stored separately from your questions and saved answers. Nothing you write here is published, and no partner or clinic can see it.